Purely Electrics

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Reviews of Purely Electrics

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  Metelda Perera Added January 08, 2024

  ★ ★ ★ ★ ★
  Josh is knowledgeable, professional and offered great recommendations to help us decide on the final outcome. The installers were great, neat and tidy when they left. Highly recommend the team. Thank you for a fantastic service and finish!
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  Suha Hayek Added January 07, 2024

  ★ ★ ★ ★ ★
  I contacted Pure Electrical and Air a few weeks ago to upgrade my light fittings and put some extra power points in. Josh came to check out and do consult. He was very professional and even suggested a few things I hadn’t thought of. I received the quote and was happy to go with the itemised list. This included replacing toilet, laundry and 2 bedrooms lights (I supplied the fittings and globes), as well as a double and quad power inside power points. I also asked for an outdoor power point, and replacing the back yard light too. The best thing was replacing the hall way light with my lovely pendant light. Ben and the other electrician (I didn’t catch your name) arrived nice and early around 7:30am. I received a text message Ben was on his way within 10 minutes. The team worked hard and were professional and did an amazing job. Lucky it was before the heat really set in. They were done by 10:30am. I’m super happy with your service Pure Electrical. The whole team is amazing. I knew exactly how much I was going to pay so no hidden expenses. I will definitely use you again when I get an internet port put in. Can’t thank you enough. 10/10. 5 platinum stars ⭐️
  P.S as I was a returning customer, I got a discount and as I was replacing a few fittings they came under $90 each. Very happy
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  B Tom Added January 02, 2024

  ★ ★ ★ ★ ★
  Josh, Jessie and Harley all provided a brilliant service. They were prompt to return my phonecalls and helpful and responsive to so my questions. Jessie took the time when on site to take photos and videos of our air con and explain our job to us. We were very happy with standard of service provided to us and would definitely recommend to those needing their air con maintained or fixed.
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  Troy Davey Added December 30, 2023

  ★ ★ ☆ ☆ ☆
  Negative:
  I deducted 3 stars from the overall rating due to my own experience dealing with Josh.
  He told me that they give 'Free Quotes & don't charge a call-out fee" - however, to get around this, they charge a "Service Fee" instead.
  I initially sent Josh photos of the problem prior to someone coming out to the house & he told me that it was either going to be the 'Driver or a break somewhere in the strip lighting".
  In order to quote me, a service charge would have to be paid for the 'official diagnosis'.
  After the diagnosis, 'as expected' he simply just quoted me on a replacement on both the 'Driver and the Strip Lighting replacement'.
  So, from my point of view, why did I have to get charged a service fee, when he had already seen the photos & told me verbally what the problem was? I could of just provided him with the meterage & he could of simply just quoted me for the job.
  As for the quote itself, Josh refused to be transparent and give me a breakdown of the quote. He refused to tell me what his labour costs were / hourly charge / expected hours to complete the job etc & what the price of the driver and strip lighting was.
  I've dealt with many electricians over the years & they have always provided me with the breakdown of costs, yet Josh was not willing to do so, so that was disappointing.
  So, if I was only marking on my dealings with Josh, than I would give him 0/5 stars.
  
  Positive:
  If I was only marking the young bloke that came out to the house, then I would give him 5/5 stars. He was punctual, polite, & knowledgeable, so I was very happy with him.
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  Heidi Locke Added December 28, 2023

  ★ ★ ★ ★ ★
  100% recommend. Josh, Harley and Jesse were refreshing with their knowledge, professionalism and care throughout my air con installation process. Their workmanship is excellent – they clearly take pride in a job well done – and they were lovely to have in the house. Ripper young blokes and their five star rating is well deserved.

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